← Back to Rubezahl's Proposer
Support
We're here to help. Reach out to us anytime.
Contact Us
What We Can Help With
- Account & Login: problems signing in, account recovery, or account deletion requests.
- Subscription & Billing: plan changes, payment issues, invoice requests, or cancellation help.
- Technical Issues: bugs, errors, or unexpected behavior in the application.
- Feature Requests: suggestions for improving Rubezahl's Proposer.
- Data & Privacy: GDPR requests, data export, or data deletion (see our Privacy Policy).
- Right of Withdrawal: if you wish to exercise your 14-day right of withdrawal, please contact us at support@rubezahl.ai (see our Terms of Service, Section 8).
Response Times
We aim to respond to all support requests within 24 hours on business days (Monday–Friday). Urgent issues related to billing or account access are prioritized.
Self-Service Options
- Manage your subscription: click "My Plan" in the sidebar, then "Manage Subscription" to access Stripe's Customer Portal for invoices, payment methods, and cancellation.
- Delete your account: go to Settings → "Leave and remove my data" to permanently delete your account and all associated data.
- Promo codes: enter promo codes in "My Plan" → "Promo Code" to receive bonus credits or embedding space.